RETURN & REFUND POLICY

Last Updated: April 13, 2026

We design every piece at Onzie with intention—so you feel as good as you look in it. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery on eligible items.

To be eligible:

• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Items must be returned in their original packaging

Due to customs and logistical constraints, international shipments are not eligible for return, exchange, or refund. All global transactions are deemed final sale at the time of purchase.

Final Sale Items

The following items are not eligible for return:

• Sale or discounted merchandise
• Gift cards
• Items marked “Final Sale”
• Intimate apparel (for hygiene reasons)

Refunds

Once your return is received and approved:

• Refunds are issued to your original form of payment
• Please allow 5–10 business days for processing

Please note:

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer and will not be reimbursed

Exchanges

We currently do not offer direct exchanges.
If you’d like a different style, size, or color:

• Please return your item for a refund
• Place a new order at your convenience

Return Shipping

• Customers are responsible for all return shipping costs
• Return shipping fees are non-refundable
• We recommend using a trackable shipping service, as we are not responsible for lost returns

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at [insert email] within 7 days of delivery. We’ll make it right.